Privacy Policy
Please read the privacy policy carefully.
Ichaingo (referred to as the "Company", "ichaingo", "we", "our", or "us") attaches great importance to the protection of your personal data (defined below) and regards the maintenance of your privacy as a top priority.
This privacy policy covers the information collected about you when you use our products or services, or otherwise interact with ichaingo ("Privacy Policy"), as well as all websites operated by the Company ("Website"), unless a separate privacy policy is stated. This policy sets forth our practices and strategies for processing your personal data, including the collection, use, disclosure, and protection of personal data.
1. Types of Data We Collect
The types of personal information we collect directly from you or third parties depend on the collection scenario and the specific nature of the requested service or transaction. They may include (but are not limited to) the following:
(a) Personal Identifying Information
Such as name, gender, date of birth, and other personal identification numbers, used to identify your personal identity and collected in service scenarios requiring clear personal subject identification.
(b) Contact Information
Including address, telephone number, and email address, used to communicate with you, such as replying to your inquiries, providing service notifications, and sending important product update information.
(c) Technical Information
Such as IP address for API services, browser type, device type, operating system, log data, API access logs, and metadata related to interactions with our services and login. This technical information helps us understand the device environment and operational behavior when you use the service, for optimizing service performance, ensuring service security, and troubleshooting. For example, through the IP address, we can initially determine your geographical location to provide more regionally tailored services; by analyzing browser types and operating systems, we can ensure the product has good compatibility and user experience on different devices.
(d) Usage and Behavioral Data
Such as browsing activities on our platform, search queries, access times, referral sources, and interactions with blockchain browser functions. This data reflects your behavioral preferences and operational trajectories during the use of ichaingo products or services, helping us improve product functions, optimize user interface design, and provide more personalized service recommendations. For example, if we find that you often search for information on specific types of blockchain projects, we may push relevant latest news and project updates to you in the future.
(e) Statistical Data
Aggregated and anonymous insights derived from website traffic, user behavior, and engagement metrics. These statistical data are used for macro-level analysis to help us understand the behavioral patterns and trends of the overall user group, so as to formulate more reasonable product development strategies and marketing strategies, and do not involve any information that can identify your personal identity.
(Collectively referred to as "Personal Data")
If you continue to visit our website, communicate with us, choose to opt in when an option arises, or voluntarily provide your personal data to us, you represent that you are at least 18 years of age and expressly agree that we may collect, store, use, and disclose your personal data in accordance with this Privacy Policy. We will not process the personal data of any minor under the age of 18.
You have many choices, including how to object to the use of certain information about you, as well as how to access and update certain information about you. If you do not agree to the terms of this Privacy Policy, please do not use this website or any of our services. The latest version of this Privacy Policy applies each time you use any website or any service.
2. How We Generally Collect Personal Data
This Privacy Policy covers the collection of any personal data provided to us, as follows:
(a) When Using Products and Services
When you use various products and services of ichaingo, such as querying data using a blockchain browser or conducting project research using data analysis tools, we will collect relevant personal data according to the specific needs of the service. For example, when you use a specific data analysis function, we may collect your operation records and related setting information to optimize the user experience of the function.
(b) When Creating an Account
When you create an account on ichaingo, we will collect the account information you set, such as username, password, and other information you may choose to provide for identity verification or personalized settings, such as the avatar picture you upload. These information are used to ensure the security of your account and provide you with a personalized service experience.
(c) Based on Contract Agreements or Arrangements
According to any other contract agreements or arrangements, we may collect personal data related to the agreement. For example, if you sign a customized blockchain data service contract with us, we may collect your enterprise information, contact information, and specific data related to service requirements according to the contract requirements.
We may collect personal data in other ways including (but not limited to):
Through communication with you by phone, letter, fax, and email;
(a) When you visit our website;
(b) When you contact us in person;
(c) When we contact you in person;
(d) When we collect information about you from third parties; and other channels, including our support service desk.
We may also request you to provide a signed consent form for us to collect your or third parties' personal data. You should grant such consent only after carefully reading and fully understanding this Privacy Policy.
3. How We Collect Your Personal Data on the Website
(a) IP Address
We use your IP address to help diagnose problems with our servers and manage the website.
(b) Cookies
A cookie is a data element sent to your browser by a website and may be stored on your system. We use cookies on certain pages to store your preference settings and record session information.
The information we collect will be used to ensure more personalized services for users. You can adjust your browser settings to receive notifications when you receive a cookie. Please refer to your browser documentation to check if cookies are enabled on your computer or request to refuse to receive cookies.
Since cookies allow you to use some basic functions of this website, we recommend that you accept cookies. For example, if you block or otherwise refuse our cookies, you will not be able to use any products or services on this website that may require you to log in (such as user personalized collection/monitoring functions that may rely on cookies to store your collected content).
It is essential to prevent unauthorized access to your password and computer. Be sure to log out after using a shared computer. We use the information collected through cookies to evaluate the effectiveness of the website, analyze trends, and manage the platform. The information collected through cookies enables us to determine which parts of the website are the most visited and the difficulties visitors may encounter when visiting the website. With this knowledge, we can identify and provide more of the functions and information you need most, and solve access difficulties, thereby improving the quality of your experience on the platform. We also use cookie technologies, which are typically stored in emails, to help us confirm that you have received and replied to our emails and provide you with a more personalized experience when you use this website. Your continued use of this website and any subsequent use shall be deemed your consent to store cookies on your device.
(c) User Feedback Form
Our feedback form requires you to provide contact information (such as your email address) so that we can reply to your feedback. We will use the contact information you fill in the registration form to send you company information. Your contact information will also be used to contact you when necessary, such as when we need to further understand the details of the problem you feedback or when we provide a solution to the problem you feedback.
(d) General Website Tracking
We also use third-party service providers to help us better understand website usage. Our service providers will place cookies on your computer's hard drive and receive selected information from us, such as how visitors navigate the website, which pages they browse, and general transaction information. Our service providers will analyze this information and provide us with summary reports.
The information and analysis provided by our service providers will be used to help us better understand visitors' interests on our website and how to better meet these interests. The information collected by our service providers may be associated and integrated with the information about you that we collect when you use the platform. Our service providers are contractually bound not to use the information received from our website except to assist us.
(e) Web Server Site Access Records
The following are the ways we store Web server site access logs (applicable to ichaingo-related websites):
(i) To limit request rates and prevent certain types of attacks against us, we will track incoming IP addresses for a short period of time and then release them.
(ii) By default, we do not store the identifiable "x-forwarded-for" original IP in the Web server site access logs during your site visit.
(iii) However, in the event of certain types of third-party attacks, routine server/application troubleshooting, or other relevant reasons, we may temporarily activate "x-forwarded-for" logging. When facing security threats or requiring in-depth technical troubleshooting, temporarily recording this information helps us more comprehensively understand network access conditions to take effective countermeasures.
(iv) As part of our routine server maintenance, all original Web server site access logs are then automatically purged according to schedule.
4. What We Will Use Your Personal Information For?
We may use your personal information for the following purposes:
(a) Service Provision and Performance
Enable us to provide and fulfill our services to you, such as providing you with accurate blockchain data query results, ETF data, off-chain data, etc. In the process of providing services, we will call and process your personal data according to your needs and usage conditions to ensure the smooth progress of services and meet your expectations.
(b) Security Protection
Protect the safety of you and/or other customers. We will use your personal data for security verification, risk assessment, and other operations to prevent unauthorized access, fraudulent acts, and other security threats. For example, by analyzing your login behavior data and device information, we can detect abnormal login situations and take timely measures to protect your account security.
(c) Investigation and Response
Investigate and respond to your claims and inquiries. When you raise questions, complaints, or suggestions to us, we will use the personal data you provide to deeply understand the problem background so as to give you a quick and accurate reply and solution.
(d) Business Development
For business development purposes, such as statistical and market analysis, system testing, maintenance and development, customer surveys, or helping us conduct future transactions with you, such as identifying your requirements and preferences. Through statistical analysis of a large number of users' personal data, we can understand market trends, user demand distribution, and other information, providing a basis for product optimization and upgrading, new function development, and market promotion strategy formulation. In the process of system testing and maintenance, we may use part of your data to simulate real use scenarios to ensure system stability and performance.
(e) Service Optimization
Better understand your preferences, improve our services through internal analysis, and strive to enhance your overall experience with us. Based on your usage and behavioral data, we can accurately understand your preferences for product functions, interface design, etc., so as to carry out targeted improvements and optimizations to create a more personalized usage experience for you.
(f) Compliance Requirements
Comply with any legal or regulatory requirements. In the process of carrying out business, we need to follow the provisions of relevant laws and regulations and may use your personal data for compliance declaration, audit, and other operations as required by law.
(g) Derivative of Related Purposes
Used for all other purposes related to any of the above purposes. For example, in the process of providing services to you, it may involve some auxiliary operations or processes, which may require the use of your personal data to support the completion of the main service.
(h) Information Communication
Communicate offers, products, services, and information about products and activities.
(i) Marketing and Communication
Market/cross-market and communicate with you regarding the products and services provided by us, our service partners, and our designated agents.
(j) Expansion of Associated Purposes
Used for all other purposes related to any of the above purposes.
(Collectively referred to as "Purposes")
We only collect personal data that we actually need or are directly related to our specific purposes. If you visit our website or read or click on an email we send, even if you choose to be anonymous, we may automatically collect certain data or through the data you provide (unless otherwise expressly stated), such as browser cookies. If you do not provide us with the personal data we deem mandatory or obligatory, or you restrict such mandatory or obligatory personal data, we may be unable to take action, respond, process, or continue with your matter, nor can we provide you with our services.
5. Your Rights to Personal Data
We respect and maintain the rights of data subjects, including the rights to access, correct, and withdraw consent to the processing of their personal data. However, the Company has the obligation to process your personal data for the above purposes, otherwise, certain services or functions provided by ichaingo may be affected.
If we do not obtain your consent to use your personal data for auxiliary purposes, we will not be able to provide you with the latest information on our future, new and/or enhanced services and products.
Nevertheless, you are still eligible for data access and correction:
When your personal data is inaccurate, incomplete, misleading, or not up to date, request to access and correct your personal data. You can submit data access and correction requests to us through the specific channels we provide, such as the data modification function in the account settings page, contacting the ichaingo email (contact@ichaingo.com), etc. We will process the request within a reasonable time after receiving it, verify your identity, provide you with data access rights, and assist you in completing the data correction operation.
We are responsible for managing and protecting your personal data. We process your personal data in accordance with the following data protection principles:
(a) Processed lawfully, fairly, and transparently;
(b) Collected for specific and lawful purposes;
(c) Adequate, relevant, and limited to the necessary extent for the processing purposes;
(d) Accurate and kept up to date;
(e) Processed, deleted, or corrected in a timely manner;
(f) Kept no longer than necessary for the purposes of processing personal data; and
(g) Processed in a manner that ensures an appropriate level of security for personal data, including preventing unauthorized or unlawful processing and preventing accidental loss, destruction, or damage, by implementing appropriate technical or organizational measures.
To protect your personal data from loss, abuse, modification, accident, illegal or unauthorized access, change, or destruction. As a data controller and processor, ichaingo will protect data confidentiality through the following measures:
(a) Encrypt online transaction data during transmission (where applicable);
(b) Implement strict data access permission management and process auditing.
Ichaingo shall take all reasonable measures to ensure that all personal data and sensitive personal data are destroyed or permanently deleted after the above purposes are no longer necessary.
6. Disclosure of Personal Data
We will not trade or sell your personal information to third parties without your consent. Your personal information will only be disclosed or transferred to third parties designated or authorized by ichaingo to the extent necessary to achieve the purposes.
We will require third parties to comply with this Privacy Policy and use data only to the extent necessary to achieve the processing purposes. If personal information needs to be transferred to third-party websites, we will ensure that the recipients meet equivalent data protection standards and transmit through secure means.
7. How Long Will We Retain Your Personal Data?
Ichaingo shall take all reasonable measures to ensure that all personal data are destroyed or permanently deleted when required or no longer necessary for the purposes, and use technical means to ensure that inactive data is automatically cleared within 24 months. Unless a longer retention period is required by law.
8. Third-Party Website Links
Our platform may contain links to third-party websites, which are independently operated and not controlled by ichaingo, and their privacy policies and data processing practices are the responsibility of third parties.
Please note:
Before accessing third-party websites, please ensure that you are satisfied with the privacy statements of these third-party websites.
We make no representations or warranties, and we assume no responsibility or obligation (legal or otherwise) for the content, policies, or practices of such third-party websites, any personal data they may collect, or any consequences arising from your use of affiliate links or interaction with these websites. The relevant risks are borne by you.
9. Policy Updates and Contact Us
This Privacy Policy may be revised from time to time in accordance with applicable laws and regulations, and the revised content may apply to you. If you have any questions or complaints about our processing of your personal data or this Privacy Policy, please contact us at contact@ichaingo.com